Refund & Returns Policy
At Simply Lujane, customer satisfaction is our priority.
If you're not completely satisfied with your purchase, we're here to help.
30-Day Returns
You may return eligible items within 30 days of receiving your order.
Return Conditions
To qualify for a refund:
- The product must be unopened, unused, and in its original sealed packaging.
- The return request must be made within 30 days of delivery.
- Proof of purchase is required.
For hygiene and consumer safety reasons, we cannot accept returns of opened food supplements unless they are faulty, damaged, or supplied incorrectly.
Damaged, Faulty or Incorrect Items
If you receive a damaged, faulty, or incorrect item, please contact us within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
Once verified, we'll arrange either:
- A replacement at no cost to you, or
- A full refund.
Refunds
Once your return has been received and inspected, we'll notify you of the outcome.
Approved refunds will be processed to your original payment method within 5–10 business days.
Please note that your bank or payment provider may take additional time to process the refund.
Return Shipping Costs
If you're returning an item because you've changed your mind, you'll be responsible for the return postage costs.
If the item is faulty, damaged, or we sent the wrong product, we'll cover all return shipping costs.
Non-Returnable Items
For health, hygiene, and safety reasons, we cannot accept returns on:
- Opened food supplements
- Products that have been used
- Products returned outside the 30-day return period
- Products not in their original condition or packaging
Contact Us
If you have any questions about shipping, returns, or your order, we're always happy to help.
Simply Lujane